In connection with the entry into force of the new provisions on the protection of privacy in the European Union (GDPR) on May 25, 2018, we update the rules for the processing of personal data. This privacy policy (hereinafter referred to as the “Policy”) describes how we collect and process your Personal Data when using and providing our products and services. This Policy defines how PPHU “ROSS” uses the Personal Data provided by you, after prior notification or obtaining your consent, if required by applicable law.
Personal data administrator
The administrator, i.e. the entity deciding how your personal data will be used, is PPHU “ROSS” with its registered office in Krakow at ul. Dietla 63/4, registered in the Business Activity Register kept by the Mayor of the City of Krakow under the registration number 1554/2003, NIP: 9451748679, REGON: 356696840 (hereinafter “We”, “PPHU “ROSS””).
In order to carry out your office, procedure or withdrawal of consents and raise objections, you must join the Customer Service Office or connect with the possibility of contact.
biuro@WEBIX.pl
Postal address: WEBIX.pl Customer Service Office, Aleja 700-lecia 56, 89-500 Tuchola
We acquired your data in connection with the performance of the contract for telecommunications services that we provide or have provided to you.
What personal data do we collect?
Due to the nature of our services and products, we may collect the following Personal Data subject to your notification or consent where applicable:
Contact details
That is information that allows us to identify and contact you. This information includes: names and surname, address of residence / address, correspondence address, telephone number, e-mail address, as well as other contact details obtained from you.
Account information
This is information that you provide to us to use our services, such as bank account information, billing address, and information you provide when contacting us for information about our products and services.
Service information
That is information necessary to provide you with our services, e.g. the type of service package provided.
Purpose of personal data processing
The processing of your personal data is always voluntary, but necessary to perform the contract concluded with you in order to provide telecommunications services. Your data is necessary in order to:
- enabling the proper provision of telecommunications services,
- ensuring proper service: technical, complaint, marketing, promotional and, if necessary, debt collection, court, enforcement.
- service via the contact form, e-mail or telephone,
- keeping statistical data,
- ensuring the principle of accountability,
- tax and accounting activities.
Who can we share personal data with?
In some situations, we have the right to transfer your personal data to other recipients, if it is necessary to perform the contract concluded with you or to fulfill the obligations incumbent on us. In this case, we will transfer personal data to three groups of recipients:
- persons authorized by us, our employees and associates who must have access to personal data in order to perform their duties,
- processors to whom we will entrust the processing of personal data,
- other data recipients, e.g. intermediaries, domain registries, certification authorities, couriers, banks, insurers, law firms, debt collection entities, public authorities.
Duration of storing personal data
We store your personal data for the duration of the contract concluded with you, and also after its completion for the purposes of:
- pursuing claims in connection with the performance of the contract,
- performance of obligations arising from legal provisions, including in particular tax and accounting,
- preventing abuse and fraud,
- statistical and archiving,
- for a maximum period of 10 years from the date of completion of the contract.
For the purpose of accountability, i.e. to prove compliance with the provisions on the processing of personal data, we will store data for the period in which PPHU “ROSS” is obliged to keep data or documents containing them to document the fulfillment of legal requirements and enable control of their fulfillment by public authorities.
Rights under the General Data Protection Regulation
In accordance with the provisions of the General Regulation on the Protection of Personal Data and the Telecommunications Law, you are entitled to:
the right to express and withdraw consents to:
- processing of your contact details, i.e. e-mail address, telephone number in order to receive marketing communications by electronic means to the e-mail address, text message number or by phone call,
- processing of your contact details. i.e. an e-mail address for PPHU “ROSS” to send bills in electronic form.
the right to access your data
including obtaining a copy of the data subject to processing, also in electronic form;
the right to rectify (correct) your personal data
if the data we hold about you is inaccurate or incomplete;
the right to delete your data
in a machine-readable format, e.g. if you would like to share it with another service provider;
the right to limit the processing of your data in the following cases (when submitting the application, indicate one of the following cases):
- if you have reservations as to the correctness of your data;
- if you believe that we should not process your data, but at the same time you do not want us to delete it;
- if we no longer need such personal data, but you need them in connection with pursuing claims.
Security of personal data
We conduct risk analysis on an ongoing basis to ensure that personal data is processed by us in a safe manner – ensuring, above all, that only authorized persons have access to data and only to the extent that it is necessary due to the tasks they perform. We make sure that all operations on personal data are registered and performed only by authorized employees and associates.
We take all necessary steps to ensure that our subcontractors and other cooperating entities also guarantee the application of appropriate security measures whenever they process personal data on our behalf.